Terms of Service for Customers and End-Users
Available at: https://getmyagencies.com/legal/terms-of-service-for-customers-and-end-users
Effective Date: 2025-08-30
Operator: SIGNAL GROUP LIMITED (Company No. 1396666, NZBN: 9429035771678)
Jurisdiction: These terms are governed by the laws of New Zealand.
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1. Overview
This document governs the use of the AI Agency platform by Customers and End-Users. By creating an account, accessing services, or interacting with AI agents, you agree to these Terms of Service. If you do not agree, you must stop using the platform.
A separate Terms of Service applies to Agencies and SuperAgencies.
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2. Definitions
• Customer: An individual or organization linked to a specific Agency or SuperAgency through the platform. Customers may purchase or subscribe to services delivered via the platform.
• End-User: An individual who interacts with AI agents or dashboards but is not acting as an Agency or SuperAgency.
• Agency / SuperAgency: Providers of services through the platform, subject to their own Terms of Service.
• Revenue Event: A qualifying financial transaction, such as a subscription or purchase, tied to a Customer account.
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3. Accounts
• You must provide accurate and complete information when registering or being onboarded by an Agency.
• You are responsible for maintaining the confidentiality of your login credentials.
• You may not share accounts, impersonate others, or misrepresent your identity.
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4. Services and AI Agents
• AI-generated responses are provided “as-is.” Neither SIGNAL GROUP LIMITED nor Agencies guarantee accuracy, reliability, or fitness for any purpose.
• You are solely responsible for how you use or act upon AI agent outputs.
• The platform disclaims liability for loss, damages, or consequences arising from AI responses.
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5. Payments and Refunds
• Payments are processed securely via trusted third-party providers (e.g., Stripe).
• The platform does not store full card or bank details.
• Refunds, if available, are subject to the policies of the Agency or SuperAgency providing the service.
• The platform may suspend or revoke access if fraud, chargebacks, or disputes are identified.
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6. Conduct
Customers and End-Users agree not to:
• Use the platform for illegal, abusive, or misleading purposes.
• Attempt to disrupt or exploit the AI systems or platform infrastructure.
• Circumvent payment systems or solicit off-platform transactions.
• Upload unlawful, harmful, or infringing content.
Violations may result in suspension or termination of access.
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7. Data and Privacy
• The platform collects and processes data as described in the Privacy Policy for Customers and End-Users.
• Data may include account details, AI interaction logs, and payment information.
• By using the platform, you consent to processing in accordance with the Privacy Policy.
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8. Access and Availability
• The platform is provided without guarantee of uninterrupted availability.
• Features may be added, modified, or removed at our discretion.
• Beta or experimental features may contain bugs and are provided without warranty.
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9. Termination
• SIGNAL GROUP LIMITED may suspend or terminate your access at any time for breach of these Terms, fraud, or misuse.
• Termination may result in loss of access to your account, data, or linked services.
• Agencies and SuperAgencies may also restrict your access if you violate their policies.
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10. Intellectual Property
• The platform, dashboards, AI models, and related technology remain the exclusive IP of SIGNAL GROUP LIMITED.
• Customers and End-Users retain ownership of original content they upload but grant the platform and the relevant Agency a non-exclusive license to use it for providing services.
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11. Third-Party Services
• The platform integrates with third-party providers (e.g., Stripe, Supabase, OpenAI).
• Use of these services may be subject to their separate terms and policies.
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12. Disclaimers and Limitation of Liability
• The platform and AI agents are provided on an “as-is” and “as-available” basis.
• To the maximum extent permitted by law, SIGNAL GROUP LIMITED disclaims all warranties and liability for damages, including loss of profits, data, or use.
• Nothing in these Terms excludes liability where prohibited by applicable law.
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13. Governing Law and Dispute Resolution
• These terms are governed by the laws of New Zealand.
• Before bringing formal proceedings, parties agree to attempt good faith negotiation.
• If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of New Zealand, unless otherwise required by mandatory consumer protection law.
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14. Changes to Terms
SIGNAL GROUP LIMITED reserves the right to amend these Terms of Service at any time. Updates will be posted at the link above with a revised effective date. Continued use of the platform constitutes acceptance of changes.
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15. Contact
SIGNAL GROUP LIMITED
Company No. 1396666
NZBN: 9429035771678
Email: legal@getmyagencies.com
Address: 188 Quay Street, Auckland, New Zealand